No, that was perfect. Thank you.
Mr. Harris and Ms. Lantz, I was a project and change manager for years, supporting a North American call centre, so I understand the challenges with training and consistency of services with staff, especially when there's such high turnover.
We heard a lot of pain points when conversing with veterans from the LGBTQ2 community and the organizations that support them. Could you shed some light on how you coach your team that services them and what steps you're taking to make it fairer for LGBTQ2 veterans?