I don't know that opening the offices specifically has an impact on the ability of the department to meet the backlog. What it does allow us to do is provide another opportunity to provide in-person service to veterans to be able to meet them. We've been doing that virtually through things like Zoom and MS Teams to be able to assess their needs and speak with them and address any concerns that they have, but it's always good for our case managers and our front-line staff to be able to see veterans in person and talk to them. They can bring in concerns that they have as well, so it's another service channel that provides improved service.
On May 6th, 2022. See this statement in context.