Mr. Chair, if I may, I'd answer that question and say that essentially it is a similar intake process. It is the kind of thing we walk through with veterans when we speak to them. Whether that's through our client contact centre, when they speak to people who are veteran service agents or even case managers, we do a bit of an intake process to see what their needs might be. It's very similar to the process that's used there.
On May 6th, 2022. See this statement in context.