I would use this term—that they don't have the “literacy” to navigate through all the government websites. I know that there are a lot of programs supporting them, but the challenge is that they might be 60 or 70 years old. Every month they're getting a paycheque or a cheque from the government office and that is great, but suddenly you're putting these older adults in a situation...and I think that's the challenging part. We have to streamline. I'm thinking about how to really support them and thinking about that demographic of that person who is 70 years old plus. We have to find ways to help them.
Thank you for your questions.