Thank you, Mr. Chair.
Madam Blaney, there's a tremendous amount of training that goes in. My colleague, Mr. Harris, referred to the training that we undertake for new staff who are especially interfacing with veterans. That's something we take very seriously. In addition to public service training, such as in values and ethics, there is a lot of training that is very specific to the importance of the way our staff comport themselves in their interaction with veterans.
Included in that will be all of the fundamental aspects, including the bill of rights, that are important for our staff members to understand. I would be surprised if there's not reference to that in the general training that transpires.
In terms of a mechanism by which a veteran can raise a question, yes, we have several of those. I'll ask Mr. Harris and Ms. Lantz to—