I'm very curious about one thing, and I did put a question to the department on this, and received a response not too long ago. I guess what is concerning to me is this. We know we have a Veterans Bill of Rights in this country, and when you read that Bill of Rights, it's very clear that it applies to every veteran who is a client of VAC.
I was a little surprised when we put our request and found out that although there is an extensive amount of training for VAC employees, they are not being trained in any way about the Bill of Rights, what it means, and what their responsibilities are pertaining to that particular document.
It seems to me that it would make sense that, especially in the positions of case managers, they should understand what that is and how to deliver those services in a particular manner.
I guess I have two questions. First, what is the purpose of the bill of rights, if it's just there as a document that cannot be actually used in a meaningful way? Second, if veterans who are being provided services feel that their bill of rights have not been acknowledged or represented, is there any process within VAC for them to move forward with an official complaint?