I'm so sorry to interrupt and I apologize for this through the chair.
I just want to clarify that I asked a question and it was very clear in the response that I got. I just got it yesterday. I'm happy to send that back to you. It came from the department itself. It said that at no point is this training put into place.
I completely embrace the idea that, as part of a particular type of training, that would be part of it. It may not be called training on the bill of rights for veterans. I need to push back on that, through you, Mr. Chair, because when we got that response there was a very clear message that it is not an official part of the training.
Again, it's a document. It's something that is a commitment to veterans. I'm just wondering how is it not taught to folks that are doing that work? That's not me criticizing in any way the amazing people who serve our veterans every day—I really appreciate it—but if that's not part of the training, that's not their problem. It's really an upper management problem.
I just want to go back to the other part of it. Is there not a process for veterans who feel that their rights have been trampled on? They have this document that assures them there will be a certain criteria of how the services are provided to them. Is there no process for them to move forward that includes this?
I'm hearing about it a lot. We've talked in this committee about it and about sanctuary trauma. Veterans are coming, asking for help and then they're turning away. I talked about Roy earlier today. There's years of trauma. There were ten years of him saying that this is wrong and please fix it. Because of his particular trauma, he was not able to move forward. It was to the point where if somebody from Veterans Affairs sent him a message, he couldn't even look at it because he's traumatized by what has happened.
I'm just wondering if you could come back to this. Again, I just want to clarify that we asked the question and we were told that it is not part of the training.