When I say today, I mean as of the date of your report.
The point I'm trying to get at is this: I'm quite worried, moving forward, because we have identified that we have a problem, the backlog. From a moral standpoint this backlog is too big, as in people are waiting too long, and from a policy standpoint having the backlog means we don't meet the standard we expect to meet, which is 16 weeks in 80% of the cases.
You also have an efficiency problem with retaining workers, and then on top of that, we don't really know what is causing the internal delays. I suppose I'm feeling a bit hopeless.
Please, make me feel hope.