Thank you, Mr. Chair.
You have to forgive me. I'm a vet as well, so my passion for this report could maybe be expressed as disappointment—not in what you've produced, but in what you've revealed. I would echo the sentiments of a number of people around this table. We seem to have gotten report after report, and yours is the cherry on the top.
You're also the last one to be giving us this information. When we continually get that message that service is failing and then I, as a member for only one year, hear that it's been failing for seven years, it is very disappointing.
I go back to the comments you've made in your report, where you're concerned about the data. When I look at that, I'm concerned about the integrity of how we move forward. How do we translate what you're saying about how this is a failed service, and how do we fix the problem?
We can throw money at the situation, but if we don't know what the key mechanisms of that failure are, we're just going to keep throwing money at it. We're going to be told by the minister that it's going to be better, but we're going to continue to get reports like the one you've just given us.
I have a question for you. For you, in your report, what is the finish time—from start to finish—for when a file is closed?