Mr. Chair, I just want to point out a clarification. Our audit period ended on September 30, 2021. That's just so we know that we actually went to 2021, not 2020, as the member mentioned.
We did an audit back in 2014. The ombud did an audit in 2018. When we looked back to see when the last time was that the service standard was being met—which is 16 weeks in 80% of the cases—it had been seven years since the department was able to demonstrate that it was meeting its published service standard.