As Martin mentioned earlier, we mention in a paragraph in the report that they had estimated that when 43 individuals left over a period of time, the impact was about 5,000 applications being unable to be treated. There's a really clear impact from those temporary employees leaving.
The department needs to do a good assessment of what permanent staff it needs. There is likely a need for some temporary individuals to deal with peaks and backlogs, but there is a clear need to have a more permanent, stable workforce. The demands we saw over a five-year period increased almost 75%. It's reality that there's just more demand. The staffing needs to line up with that.