Thank you, Chair. Just before I start, I also want to wish all the best to our previous clerk. I really appreciate his service to our committee. I'm sad to see him go.
I want to thank everybody from the Auditor General's office for their incredible work. I found this report very enlightening. I really appreciate it.
My office was just recently contacted by one of the veterans who's a regular with us. He told us that he sent an application in March for a mouthguard, because he's grinding his teeth when he sleeps. He had a request for additional paperwork in June. He uploaded all of that to his My VAC account in July, and then was told he had to wait 33 weeks to get a response to that. I think that's a pretty clear example of what's continuing to happen.
One recommendation you brought forward was to provide useful waiting-time information for veterans. I'm just wondering what that means. Because I don't know all of their systems, what things do they need to do to improve that so that veterans get the information and we can see those wait times get shorter? It seems crazy that for something that simple they're waiting that long.