Thank you very much, Mr. Iacono.
I should start by responding to Mr. Caputo's indication that the budgets at Veterans Affairs increased in 2015. Indeed they did. Members of the government that took office in 2015 felt that cutting budgets and staff was a very cruel way to treat our veterans, and they fixed that.
I'd like to turn to page 12 of the report, specifically the paragraph in which you reference “public service capacity”. What I take from this is that in the middle of your audit term, in January 2021, spike teams were introduced to deal with the simplest of cases, the least complicated cases. This happened in the middle of your audit, yes?