Thank you.
Let me pick up where Ms. Blaney left off about this call. To be honest, I'm still a little unclear. This is what I understood, and correct me if I'm wrong.
If a veteran calls in to the general number, then those calls are recorded. However, if the veteran calls a direct number of a caseworker, that's not recorded. If the caseworker makes an outgoing call, that's not recorded either. Only in the case where they've called a general number are the calls recorded. Nothing else is recorded. Is that what I understood?