Thank you, Mr. Chair.
Welcome to the new members of the committee, by the way. I'm looking forward to working with you on behalf of all of our veterans.
Thank you, Minister, for being here, and Mr. Ledwell, thank you for being here as well.
I too was shocked, Mr. Minister, when we heard about this. Quite frankly, it's a very sensitive issue that I was somewhat aghast about. I'm wondering what kind of questions I should even ask you today on how something like this could possibly happen.
Anyway, I heard your initial comments, so I'll go through some of these.
Can we continue to improve VAC staff training in light of this?
I'll also ask you what safeguards can be put in place or have been put in place to ensure that an incident like this never happens again, particularly when we hire new staff going forward.