Thank you, Mr. Ledwell.
Minister, I was somewhat relieved to hear that this was an isolated incident, that there were not a number of these cases. That in itself was a bit of a relief.
Going forward, Minister, we know it's important to hire and retain staff people who deal directly with veterans, and the more experience they have, the better they are at their jobs.
Have we made any recent investments in our frontline staff to try to make sure we get the right people in place and the right number of people?