I appreciate your question and your concern. The only thing you can do as a minister is go to your deputy and indicate that there's a difficulty and that it has to be dealt with and has to be investigated. That's exactly what I did, and that is what, from my understanding, the deputy is doing and what the department is doing.
What happened in this situation, what happens with the employee or whatever down the road, and the training part to make sure that the frontline workers are fully abreast of what they can and cannot do, as we've said here before—and I apologize for repeating—the fact is that if a veteran brings up the issue, which a veteran can do, then they have to know how to deal with it.