I will assure you, my friend, that I will do everything to make sure.
We're dealing with human beings. We're trying to help human beings. There's no excuse for what happened here. It's totally wrong and unacceptable. I'll do everything in my power—and I'm sure the deputy will emphasize that—to make sure that the likes of this.... It is awful, unacceptable and just terrible. We have to make sure that this does not happen.
We have a great group of public servants in Veterans Affairs. This was wrong in every way, but I want to give my deputy a minute. Go ahead.