Thank you so much for the question. I believe the deputy would have to handle it.
In every section or area in Veterans Affairs, there are different types of training. Of course, this issue created a situation that had to be dealt with immediately. We had to find out if it was a core problem—that's what we did—and make sure it was addressed. Without question, all people who work with Veterans Affairs are fully trained.
I said before that without any question, they're the most caring, and their heart is in their work for sure. I'm not saying other public servants' aren't, but when you deal with veterans affairs, you're dealing with human issues. Without question, they truly care.
Deputy, you can take over.