Of course, this part of the investigation is handled by the department. I asked for it to take place, and he will report back to me on what took place. It's an ongoing situation, I believe, that's being dealt with just to make sure that the staff is trained and updated and they know how to handle these issues.
For an example, a veteran can ask whatever they wish to a worker, but a frontline worker cannot discuss this issue with a veteran.
If this does happen, they're instructed to go to their supervisor right away with that issue and indicate to the veteran—and that's exactly what they did—just to make sure that this is handled and to do everything possible to make sure this horrible situation does not happen again.