Thank you very much, Mr. Rogers.
I indicated what was done. What I did immediately when I heard of it is I went to the deputy and said that I want this investigated and dealt with. How that's dealt with is up to the department.
What we have to do, and make sure that we continue to do, is have the appropriate training for veterans. You never expect the likes of this to ever happen. It's inappropriate no matter what way you look at it, totally wrong, but you have human beings dealing with human beings. What we have to do is make sure....
I've been around politics a long time—in fact, I've been in Veterans Affairs previously—and I would have to say that the Veterans Affairs staff are probably the most dedicated public servants I've ever met, but this was a mistake and it was wrong and it was unacceptable. In whatever words you could use, it's totally wrong in every way.
What you do when this comes up is you put a training program in place. It will probably include more than that, but that's not the field I'm in. I will make sure this is properly investigated and dealt with and that the training programs are in place. The deputy will indicate to you later, or right now if you wish, what is taking place.
Perhaps you'd like to hear that.