The policy and the guidelines are very clear that our employees are not to engage directly on MAID. The only time, as indicated earlier, that they are to respond to MAID is if there is a technical question about the benefits and the impact on them. The relationship is between the veteran and their professional health care provider when it comes to the issue of MAID.
All of our frontline staff who are interacting with veterans are equipped with trauma-informed training, with training around suicide prevention and suicide awareness, and many other aspects, because of the circumstances that veterans are coming forward on. Every single member is equipped. When it comes to sensitive issues, those get elevated to more senior people within the organization.