I think the individual in the circumstances in which this transpired realized while it was transpiring or through the transpiring of this that it had gone to a point that was unacceptable. That doesn't excuse the action, but I think that the individual, the employee, certainly recognized that. We still have to deal with the effects and the impact of it, and that's what we're doing very seriously.
Has that individual apologized directly to the veteran? I can't say that. I don't believe that's the case, because the conversation came to a close. I can't say that for certain.