That's right, and in many cases if something troubling transpires between a veteran and their case manager or the veterans service agent, which might require the case manager or the veterans service agent to come back and reflect on it, they can then either reach out personally or raise it, as the minister and as we have indicated, with a supervisor. That supervisor can reach out to that individual.
In this case, when this issue came to light, it was the veteran team service manager who reached out the next day to that veteran to apologize for what had transpired, to check in on the veteran to see how that veteran was doing and to see what we could do to rectify the situation that had occurred the previous day. It was that fast. It's really important, I think, to underline that, because of the seriousness of this issue that has been identified and because of the importance of the relationship and the trust we have with the veterans we serve.