Perhaps I'll begin and then ask Steven if he could respond as well.
We're not giving this active consideration at the present time. That's not to say we will not give it active consideration in the future. As I mentioned in the earlier response, some of these are highly sensitive conversations, and we want to be able to protect the confidentiality that exists between the veteran and the case manager, especially—and these are veterans with very complex needs and issues—to ensure there is a degree of safety in that relationship and that it does not get reported out by any means, either intentionally or unintentionally.
We're not giving that active consideration for that primary reason, I think, but we are also aware that issues may be raised that do require more senior and perhaps even more sensitive attention, so we do have systems in place to ensure, as we've indicated before, that those get escalated and that those get addressed that way. As a consequence of that, of course, there are notes in files related to veterans, but not recordings of those relationships or those conversations.