We've done a complete review of all of the files, and I should identify and underline, as I think we said earlier, that this was a case—it was inappropriate and unacceptable, as the minister said—in which a veterans service agent, an employee, was raising the issue unprompted. It was an isolated case, from what we have been able to determine, a single case in which an employee raised the issue unprompted, of their own accord, with a veteran.
We are also reviewing the files to ascertain in how many situations a veteran might have raised this issue. As we indicated earlier, a veteran could come forward to ask questions regarding his or her benefits. If a veteran were considering this undertaking, what kind of impact might that have on the benefits that the veteran and his or her family receives?
In that case, we do have guidance and a policy whereby our case managers, our veterans service agents and others who are interacting with veterans can provide indications and technical information on that element—