Thank you, Minister, for joining us.
Mr. Ledwell and Mr. Harris, I appreciate your joining this discussion. I remember the time I opened the news on my phone and read the article. I was completely shocked by what could have possibly happened to our veteran. I'm putting myself in a veteran's shoes right now, and it doesn't feel so good. It's heartbreaking.
I used to manage a very large, high-paced call centre. My colleagues have already brought up the questions around frontline training and all that stuff. What I want to know is this: How are we training the managers and the leaders in VAC who support our frontline staff? What type of training do they have?