Yes, that could happen in certain instances, depending on the support that's being advised. Veterans service agents provide guidance support to veterans, but they also undertake incoming calls from various areas when they may need to triage a call in from a veteran, a member of the general public or others as well. There are a variety of supports offered through our veterans service agents. Sometimes they are working directly with veterans or others.
On October 20th, 2022. See this statement in context.