Perhaps I can take this. I'd actually like to offer a clarification. In this case, the veterans service agent had called the veteran. Let me correct my earlier comment to the member, when I said the veteran called in; in this specific case, the veterans service agent had called out to the veteran.
Further to your question, calls in to our client centre, our 1-800 contact centre, are recorded. Calls that take place on a regular basis between veterans and case managers or veterans service agents, calls that go back and forth, don't go through that and are not recorded.