I can't speak on what's recorded by VAC or what isn't, but I'm very concerned that it should always be the veteran's choice. If they're talking about their families or other personal information, it should be the veteran's choice.
That's really the only comment I have, because, as others have said, there are always records through notes, through My VAC Account and through client notes in the computer system. There are always notes and a track of something.
In some cases, I believe it should be the veteran's choice as to whether they want to speak about personal issues or not, but it's also there to protect the VAC employee.
Thank you.