Well, I'm not sure. From what I've heard today and what I know about Veterans Affairs, I'm not sure that they're harnessed to adequately deal with it. The apologies I've seen in the press....
I agree with the earlier comment that, if this was my department, I would be making, at the very least, a phone call. This is a horrific breach of trust, because suicide is what we all work against in terms of recovering from PTSD. You can be whole again, so this is fundamentally concerning. I'm not sure they can get there from here on their own.
It's my honest belief that it's too late. From what I understood, the apology in the press was four or five days in the making. During that time, deputies and ministers would be scrambling to make sure that they had their best face forward, that they had all the facts, and if that's all you're doing, well, I'm sorry but that dog won't hunt. I'm not sure that Veterans Affairs on their own can rectify this.