Thank you. I'll be brief so that we can run the table this time.
Yes, I'm astonished that these conversations are not recorded. You cannot pick up a telephone and return a call to Veterans Affairs. You cannot call your caseworker or try to get back to the same desk. It's so precise and clinical.
I am shocked that these recordings don't occur, not just for the protection of the veteran, but also for the caseworker. It would make terrific sense that it would occur, so I'm quite surprised by that. And also—