The first thing I would advise is a focus on professional education and professional development of the caseworkers themselves.
I know that budgets are tight, but we do not spend enough on this government department. When you talk about the disposable income that the Government of Canada has and where things get invested, we are not a large interest group when it comes to garnering votes.
The department should put some money, preferably an increased amount of funding, into training its own. That cultural piece is absolutely vital, because you don't know—