Thank you.
First, the recordings I have were recorded by the veteran himself. He recorded them because of the initial call, when he was offered MAID. These are two apology phone calls that were made by the VAC manager, who called to say that she was sorry and that the VAC caseworker also, through the manager, expressed regret.
It was from those conversations where his primary concern with his VAC manager was.... I'm kind of torn, because I can't give you the exact.... I have to paraphrase in order to not be violating his privacy, so I'm walking a thin line here. His primary concern was not for himself. I'm not going to give you the medical help that he was asking for, obviously. It was not PTSD, but it was something similar. Again, I'm torn. But either way, he was asking for help, assistance, support and resources—that I can say.
His primary concern was that during his original phone call with the VAC service agent, somehow in that conversation he was told that they had done it before and they could do it for him, and the one they had done it for, who completed MAID, they are now supporting his wife and two children. This was his primary concern, to find out what the heck they were talking about.
Now, the idea that it's just talking about services.... His response to that was asking about the legality of it. First he asked why they were asking him this, and he was told, “Well, just thought you should know, if up the road....” He told them, “But I'm in a good place right now.” He expressed to me that things were sunshine and roses prior to this phone call. He was feeling good about life. Post-phone call, he left the country because he was devastated by this phone call. It's called “sanctuary trauma”, where the place you go for help steps on your neck. That's what happened here.