Thank you.
I think part of the testimony that we heard very clearly, both in the last one and in this one, is about the importance of having these conversations recorded so that things can be reviewed in a meaningful way. Based on the testimony we heard last week from the department, it was clear to me that if a veteran calls in to get support through the call centre, all of those are recorded.
However, if the worker calls from their office directly to the veteran, those calls are not recorded. There seem to be, from the department's perspective, some concerns about privacy, which really don't make sense to me, that a call coming in is less private than a call going out. I'm not sure I understand that analysis.
I think what I will do today is ask all of the people who've testified if they have any thoughts about the importance of maintaining recording so that we can test for these kinds of incidents, so that there is some way for accountability, and whether there are any concerns of privacy for the veteran in making sure that these are recorded.
I'm going to go in the way in which we started. First I will go to Colonel Conrad.