Thank you.
I want to come back to just a short summary.
Right now, when a call is made to VAC through the call centre, it's recorded. We heard from the department that when it's a call out, it doesn't get recorded; if it's a direct call to a service agent, it's not recorded.
I appreciate that what we heard is either that it should be recorded or that there should be some sort of accountability given to the veteran, whether or not the conversation is recorded. I think we heard clearly from the department that neither is done, and I want to thank everybody for clarifying that point.
The point that I would like to come back to—and I'm going to start with you, Mr. Meincke—is around the idea of sanctuary trauma. With regard to veterans who are reaching out, I appreciate the multiple levels of testimony that talk about how hard it it is to take that step. I think it is for anyone, but for a person who has served, who has committed to be a protector, it is even harder to take that step.
I'm wondering about the impact of going somewhere where you're hopeful you'll get help and then someone not being there for you in the way you need it. What does that mean in terms sanctuary trauma? What do workers need to know about that, so we don't see anything like this ever happening again?