We will now resume the meeting with our second group of witnesses.
I will quickly remind you, witnesses, before speaking to please wait until I recognize you by name. If you are on video conference, please click on the microphone icon to unmute yourself.
I would like to remind you, members, to please address your questions through the chair. I would like you also to say who you would like to answer your question, because we have three people here and three on Zoom.
Now I'd like to welcome our witnesses. From the Department of Veterans Affairs, we have Steven Harris, assistant deputy minister, service delivery branch; Jane Hicks, acting director general, service delivery and program management; and Nathalie Pham, senior director, operational and strategic affairs.
On Zoom, from the Partners in Canadian Veterans Rehabilitation Services, we have Monsieur Gilles Chabot, chief operating officer, Lifemark; Ms. Tania Bennett, chief executive officer and executive sponsor, WCG Services; and Ms. Paulette Gardiner Millar, contract manager.
Let's start with the Department of Veterans Affairs. You have five minutes for your introduction, and after that we'll go to Zoom.
Mr. Harris, the floor is yours for five minutes or less.