Absolutely.
Don't forget that when a veteran can't appeal a decision, the money stays with the Department of Foreign Affairs at the end of the day.
Veterans who have sacrificed their lives so that we may live in peace in a beautiful democratic country do not have access to these services, because someone has decided that the services would be offered by a private company.
We provide services to veterans as public servants. When a claim is denied, we help them to meet the criteria, if necessary. For example, we ask them to provide certain documents and we help them with the process.
I worry that the new company will not show as much empathy.