It wasn't the union that asked for 25 veterans' cases per case manager. This came from the Department of Veterans Affairs. It was the deputy minister at the time, Mr. Walter Natynczyk, who made the request. It really comes from the department. That's why it is surprising that the department is not keeping its promises made to case managers.
The 1:25 ratio was proposed to improve the way we deal with veterans and give us a better framework, so that we can hit our targets.