If I may add to that, it also took a lot of time. Essentially, how these files were flagged, a report was pulled from one of the two main computer systems that identified files over, say, four years. You had to take the time to meet with the manager. Yes, you reviewed this file. Yes, you closed them where appropriate, but there was a lot of advocating to keep files open, especially when a new condition had been added.
There was a lot of pressure to close the file, even though you would argue that really.... Yes, they had been on for four years, but they started with, say, a back condition and maybe two years ago they had a mental health condition, so really, technically, the time should start over, in my opinion, but that's not what was happening.