I do not feel that the current system at Veterans Affairs Canada, including the ombudsperson system, is reacting to and listening to veterans. I personally have spoken with ombudsperson staff about issues and concerns. They are more inclined to want to close the file than to actually action the file. They want to close the file and move on. I have yet to speak with any of the ombudspersons in person regarding any of these issues or concerns.
On November 21st, 2022. See this statement in context.