Mr. Chair and Member of Parliament Luc Desilets, I didn't get to finish my introduction. However, as a 30-year veteran who processed education and training benefit claims for soldiers serving in the Canadian Armed Forces, I had no understanding or reason or knowledge that the education and training benefit was being farmed out to a third party contractor.
I asked my caseworker who was handling this. They refused to tell me. I never received approval from them. I had no contact from them, nothing. This is a third party contractor that Veterans Affairs Canada apparently farmed out my $80,000 education and training benefit to to administer for me, and my experience with these third party contractors was not a healthy one. It has not been a positive experience.