I gave the dates.
The first information that we received.... When we received information from the department to my office, I immediately instructed the deputy to conduct an investigation. As I indicated when I spoke—and we found the two cases—we have now gone on to make sure that it's expanded to case managers and veterans service agent managers to make sure that everybody is covered on this issue and that everybody is trained properly.
There's a lot of training that took place. I believe about 75% of the frontline workers have had training and we're continuing that process. There have also been questions and answers with the frontline workers, to make sure that they fully understand what they can and cannot say.
Of course, with MAID, the policy is that if the issue is brought up at all by a frontline worker, they are to bring it to their mangers immediately.