Rachel, thank you very much.
I know you care. I know you know this department quite well. You are right. Call centres are general, and that is recorded. Case managers' calls have personal medical information, and it's a privacy issue. No, they will not be recorded, because it would be inappropriate.
You mentioned MAID in your opening statement. The fact is that there is absolutely no way we can have anybody here discussing MAID. That is an issue dealt with between—