Well, basically what I can do is apologize, number one, for what happened to the individuals, make sure we have an appropriate and in-depth investigation to find out just how this happened and how it wasn't addressed when it did happen, and make sure we put a process in place so that this does not happen.
You're absolutely right that we're dealing with public servants here who truly care about what they're doing. We want to make sure that veterans feel fully confident and comfortable coming to Veterans Affairs Canada. We have a lot of services that veterans need and deserve, and we want to make sure they feel fully comfortable.
Thank you.