Churence, you're absolutely right. It was totally unacceptable and a terrible situation to have happen. It was unacceptable, wrong, against policy—whatever word you wish to use—and it hurt veterans. Of course, everybody around this table understands that we're here to help veterans, not to hurt them, and it's unfortunate, but we're dealing with human beings.
On November 24th, 2022. See this statement in context.