I think we have our first face to the veteran, in terms of how they're coming forward, to ensure they have the professional support they require, and a level of care and compassion that comes from the employees. I know that is extended quite extensively. If there is any concern among veterans about the level or type of service, or grave concern about the kind of direction they are receiving, they have recourse.
In our own case, if difficult issues come forward—if a veteran feels they are not getting the level of attention or service they require—they can be escalated very quickly within the organization to supervisor or managerial levels. The veteran also has recourse through the Office of the Veterans Ombudsman, which was established precisely for these terms.
We have different measures to put in place, and we'll ensure that we are working as a team, in our organization, so a veteran has other places to turn to, within the department.
Again, I might ask my colleague Mr. Harris whether he has anything to add to that.