Thank you, Chair. I appreciate that.
My first question will be for Mr. Harris.
This is from my understanding. Is it true that some case managers have actually been disciplined because they've given out their direct phone line to the veteran so that the veteran doesn't have to go through the call centre, and that often their reason for giving them the number is to avoid the veterans being triggered and having to retell their story to an agent at the call centre?
I'm just trying to clarify whether there's disciplinary action and why that's the case when case managers give out their direct desk phone line to veterans.