However, to me, the point is that the department records some conversations, but not all conversations. This is what we heard in the last testimony, that it's about confidentiality. You're recording some of those. Why are those conversations less confidential than other conversations? It doesn't make any sense.
Could I ask you to focus on this? Are there any discussions happening about making sure there are recordings, so that, if something like this happens again, you can identify who the person is? You could go back and find that out, so there could be a higher level of accountability. It also protects veterans.
I think of Immigration. Every single call that comes into Immigration is recorded. Those are very confidential conversations and, often, very personal conversations. I'm not really understanding the difference. This is about protecting veterans.
Are there any conversations happening within the department to consider this, or to give the veterans the ability to say, “Yes, I want this recorded” or “No, I don't”? We're hearing so much right now. It's not clear, and it doesn't feel as if the department knows what's happening, either.