I'm not aware of any disciplinary action. Our guidance that's issued to case managers and others is that staff members are permitted to share their VAC assigned numbers with their clients and their representatives when it's appropriate. That decision should be made on a case-by-case basis and involve their manager.
The issue is.... We want to ensure that if a veteran reaches in, if they're using a personal phone number, such as an assigned work phone number, for a Veterans Affairs agent, be that a case manager or a veterans service agent, that veteran gets their call answered. It's possible that they could call a direct line to a case manager, as an example, and that case manager is away or on leave in some way, shape or form. If that is not updated appropriately, as opposed to voice mail or what have you, that veteran's call could just go into a voice mailbox and may not be responded to immediately.
That's why we try to direct people through the contact centre. It's to make sure that whatever their need might be on that particular day, they will get responded to in an answer.